Refund and Returns Policy

Refund and Returns Policy

RETURN POLICY

Last updated December 13, 2022

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for store credit or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within seven (7) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, place the item securely in its original packaging and the return form provided, then mail your return to the following address:

Silimed

Attn: Returns

9399 Wanklyn,

Lasalle, Quebec H8R 1Z9

Canada

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. You may also use the prepaid shipping label enclosed with your package. If you use the prepaid shipping label, 20% will be deducted from your return to cover shipping charges.

REFUNDS 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. We will notify you by email when your return has been processed.

EXCEPTIONS

The following items cannot be returned or exchanged:

  •     Liposuction Supplies
  •     Scar Management Products
  •     Any product that has been opened

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

  •        A 20% restocking fee will be charged for all returns.

QUESTIONS?

If you have any questions concerning our return policy, please contact us at:

514-858-0406

info@silimed.ca